An APC Authorized Engineer will arrive on-site to diagnose or repair APC hardware. Determining the necessity of a service visit is the sole responsibility of APC. If APC determines that a service visit is not required to diagnose or repair the equipment in question, there will be no dispatch of an APC FSE (Field Service Engineers) to the customer facility. Parts, labor and travel are all included in this entitlement. The response time to on-site service calls is Best Endeavor. Best Endeavor means APC will put forth best efforts to resolve customer issues in a reasonable amount of time, allowing that 4 Hour, Next Day and Next Business Day entitlements take precedence over Best Endeavor entitlements. Best Endeavor On Site Service does not mean or imply that APC will repair or replace the effected system within a specified time of a customer call to technical support reporting a problem or error. Nor does it mean or imply that parts to repair the affected system will be delivered within the On Site service time frame. The On-Site Service contract must be purchased before the expiration of the standard factory warranty. In order to renew an on site service entitlement, the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year.

Symmetra UPS: